And then it is like a culture, a mass adoption, similar to any new tool that will be received.” “It’s a matter of Airmen at every level adding content and value that will convince others to use and contribute to our communication efforts. “It’s a crawl, walk, run kind of thing, as most process improvements are, and with 71% of our Airmen now registered, I think we are in the early walking stage,” said 349th AMW process manager, Wilfried Link. The team’s efforts were hampered by various competing priorities throughout 2021, but they have succeeded in getting the majority of Airmen registered, and expect to reach 80% or greater by the end of the year. In March 2021, group and squadron commanders were briefed and registered, and unit administrators were identified and later trained to help onboard and assist Airmen in their respective units. Public Affairs then developed a strategic communications plan to achieve the ambitious goal of registering 80% of the wing’s members within six months of initial launch. The team designed the initial architecture for communication channels and experimented with how Airmen could leverage the new tool.
Her led the charge and helped team members understand the app’s capabilities and limitations. The team’s task was daunting in scope, and its importance was underscored by the announcement that Microsoft CVR Teams would be phased out in June 2021. “It always felt like it was five to seven years behind, but this was definitely a big step forward.” “Early on in my Air Force career, I struggled with the way we utilized technology within our Air Force processes,” Her explained. As project manager, he delved deep into discovery during the initial phase, and then problem-solved and executed the project with the team. Touacha Her, 349th Logistics Readiness Squadron vehicle maintainer. The command chief’s concept was brought to life by the Project Mobility Team, a cross-functional team made up of 10 experts, including process improvement, inspections, technology, public affairs, and leadership. He realized that MatterMost could help units share critical readiness information between drill weekends in a simple, secure way. The common feedback he received was that messages from various communication channels were not reaching Airmen at the shop level. Jimmy Burmeister realized MatterMost could be a solution to a communications challenge that has vexed Reservists for years.īurmeister’s revelation came during his regular visits with Airmen last year. It is an instinctive approach to align Airmen and innovation.ģ49th AMW Command Chief Master Sgt. CQ Brown, Jr.’s action orders to Accelerate Change or Lose. The application is in step with Air Force Chief of Staff Gen. Since its development by the Air Force, the app’s power users have largely been aircrews that use it for flight operations across the globe. MatterMost provides a secure environment for government wide, cross-functional collaboration. “And they can access it from virtually anywhere, whenever it works best for them.” “Our members now have consistent access to the information they need from a personal device, including CUI, PII and HIPAA,” said Wright. “It’s been a game changer in terms of our ability to share timely information and amplify messages across the wing,” said Ken Wright, 349th AMW public affairs chief. The team’s conceptualization and strategic implementation of MatterMost significantly improved internal communications across the wing by providing a secure means to receive and share information at any time-without CAC access. Aside from the serious security issues those pose, it also makes it much harder to stay organized when you’re conducting business on both government and commercial platforms.” In the past, that was everything from personal email, to Slack or CVR Teams. “They’ll use whatever platform works for them if you don’t give them what they really need. Gerard Guevara, 349th AMW inspections director. “People need good tools to communicate,” said Lt. This month, Air Force Reserve Command awarded the 349th AMW’s Project Mobility Team the Public Affairs Communication Excellence award for Best Innovation, which identifies forward-thinking change in communication.
#MATTERMOST AIR FORCE SOFTWARE#
With a couple of taps on their mobile phones or a few mouse clicks on their government computers, all 2,600 wing members can now access announcements, messaging, and even controlled unclassified information on MatterMost, an open-source, cloud-based software system. “It’s on MatterMost” is a phrase 349th Air Mobility Wing Reserve Citizen Airmen are starting to get used to.
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